Lenzy AI provides AI conversation analytics services ("Service") that help businesses analyze interactions with their AI agents to identify feature requests, user sentiment, and actionable insights. The Service is provided on a subscription basis to business customers.
Lenzy AI operates on a monthly subscription model. The specific pricing and terms will be agreed upon individually with each customer before service commencement.
Payment Methods: We accept the following payment methods:
Payment is required at the beginning of each billing cycle. Subscriptions automatically renew monthly unless cancelled prior to the renewal date.
Access to the Service is provided immediately upon successful payment processing and account setup. The Service is delivered via our web-based platform, accessible 24/7 subject to scheduled maintenance.
We aim to provide 99.9% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance when possible.
You may cancel your subscription at any time through your account settings or by contacting our support team at hello@lenzy.ai. Cancellation takes effect at the end of the current billing period.
For information about refunds and our refund policy, please see our Refund Policy.
Your use of the Service is also governed by our Privacy Policy. We take data security seriously and implement industry-standard measures to protect your information.
We reserve the right to modify these terms at any time. We will notify customers of any material changes via email at least 30 days before they take effect.
If you have any questions about these Terms of Service, please contact us at hello@lenzy.ai or visit our Contact page for additional contact details.
Last updated: October 21, 2025