Privacy Policy

1. Information We Collect

Account Information: When you create an account or join our waitlist, we collect your email address, name, and company information.

Usage Data: We collect information about how you use our service, including analytics data from your AI agent conversations (only the data you choose to send us), feature usage, and interaction patterns within our platform.

Payment Information: Payment details are processed securely through third-party payment providers. We do not store complete credit card numbers on our servers.

Technical Data: We automatically collect IP addresses, browser type, device information, and session data to improve our service and ensure security.

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our AI conversation analytics service
• Process your subscription and payments
• Send you product updates, feature announcements, and service notifications
• Respond to your support requests and questions
• Improve our service through analytics and user feedback
• Ensure security and prevent fraud
• Comply with legal obligations

3. Data Storage and Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security audits and updates
• Access controls and authentication measures
• Secure cloud infrastructure with reputable providers

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• Service Providers: We work with trusted third-party services for payment processing, email delivery, and hosting. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Your Rights and Choices

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can update or correct inaccurate information through your account settings or by contacting us.
• Deletion: You can request deletion of your account and associated data at any time by emailing hello@lenzy.ai. We will delete your data within 30 days, except where retention is required by law.
• Data Portability: You can request an export of your data in a machine-readable format.
• Opt-out: You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account deletion, we may retain certain data for:

• Legal compliance and tax purposes (typically 7 years)
• Resolving disputes and enforcing agreements
• Aggregated, anonymized analytics (which cannot identify you)

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze usage patterns:

• Essential Cookies: Required for the service to function (authentication, security)
• Analytics Cookies: Help us understand how users interact with our service

You can control cookies through your browser settings, but disabling essential cookies may affect service functionality.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through a notice on our website at least 30 days before the changes take effect. Your continued use of the service after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@lenzy.ai
• Visit our Contact page for additional contact information